Frequently Asked Questions
1. Have your caregivers been screened?
a. All of our caregivers have gone through an extensive screening process. They are fully trained, insured and have gone through Medical and Vulnerable Sector Screening before they are hired.
2. What training do the caregivers received?
a. All of our caregivers have received formal training from recognized colleges or universities in Canada from a Personal Support Worker or Nursing program. Many also received other certifications and training in specific areas such as Dementia and Palliative Care, Gentle Persuasive Approaches (GPA) in Dementia Care, Lifts, Transfers and Equipment Training to name a few. In addition to their training and hands-on experience, we also provide annual refresher training.
3. We are considering getting a caregiver for dad, but are not sure what to do?
a. We understand how challenging it can be when deciding on getting a caregiver for a loved one. We are here to help you and your family make that decision together. We offer a free no obligations in-home assessment. From this assessment, we’ll be able to determine the type of care, during of each visit and frequency of visits.
4. Do you have set minimum hours for your services?
a. Our services can be offered by the hour, as little as one hour, to as many as 24/7 Live In Care.
5. What are your rates?
a. Our rates vary depending the duration of each visit and level of care. Please contact our office for rates and information.
6. What is your complaint procedure?
a. At Allay Senior Home Care, we take complaints extremely seriously. Each case is unique and will be handled in the best interest of all parties involved. We ask that you contact our management team at your earliest convenience. We will maintain strict confidentiality and everyone is treated with respect and fairly. During the investigation process, we will be in full compliance with the Employment Standards Act. Our main concern will be to ensure that your loved one’s health and daily routine are least affected.